There is rapidly growing awareness of the need to optimize decision-making capabilities of knowledge workers - a company’s most valuable employees - to achieve long-term sustainable competitive advantage. Sales representatives that require full customer information at their disposal are able to access these information directly out of their well-known Microsoft® Office environment. Sales representatives have access to information stored in different systems (e.g. SharePoint®, SQL Server®, SAP etc.), the local file system or even in the cloud, regardless if these information are available in structured formats (databases) or in unstructured formats (for example e-mail).

If the employee e. g.  receives a customer order via e-mail he doesn´t have to toggle between different systems to search for the relevant information regarding this customer. The relevant information is displayed directly within the Outlook® e-mail. Thus, tasks can be handled more rapidly because the irritating search for information does not happen.

Furthermore the Office Business Gateway provides next actions in context of the current task. The workflows can be customised individually to your specific enterprise requirements. This function improves the compliance with existing business processes. In addition the information can be given in context of role and rights. Thus you ensure that sensitive customer data is only accessible for authorised employees.

Benefits at a Glance

• Increase productivity
• Improve customer service
• Competiveness advantage
• Drive business agility